UnitedHealthcare and Telehealth: Questions and Answers

Due to the COVID-19 Pandemic, UnitedHealthcare (UHC) has expanded telehealth services to include outpatient physical, occupational and speech therapy services. In this article, I will answer some of the more common questions I have received regarding UnitedHealthcare’s expansion of telehealth services to include physical, occupational and speech therapy services.

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When did UHC expand telehealth services to outpatient physical, occupational and speech therapy services?

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What is the end date of the expansion of telehealth services to outpatient physical, occupational and speech therapy services?

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What plans does the telehealth expansion apply to?

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What CPT codes will UHC pay for when delivered via telehealth under a physical, occupational or speech therapy plan of care?

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If submitting a claim on a 1500-claim form, what place of service code should I use?

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If submitting a claim on a 1500-claim form, what modifier do I append to each CPT code on the claim form?

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If I submit claims on a UB-04 claim form, will UHC pay for telehealth services if provided under a physical, occupational and/or speech therapy plan of care?

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How do I access all of this information on the UHC website?

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I hope you found this article helpful and answered many of your questions. If you have additional questions regarding UHC and telehealth, please email me at info@gawendaseminars and your question may be added to this article. Thank you for being a Gold Member!