Cigna and Telehealth: Questions and Answers

Due to the COVID-19 Pandemic, Cigna has expanded telehealth services to include outpatient physical, occupational and speech therapy services. In this article, I will answer some of the more common questions I have received regarding Cigna’s expansion of telehealth services to include physical, occupational and speech therapy services.

Question
When did Cigna expand telehealth services to outpatient physical, occupational and speech therapy services?

Answer

Question
What is the end date of the expansion of telehealth services to outpatient physical, occupational and speech therapy services?

Answer (Updated May 24, 2020)

Question
What plans does the telehealth expansion apply to?

Answer

Question
What CPT codes will Cigna pay for when delivered via telehealth under a physical, occupational or speech therapy plan of care?

Answer

Question
If submitting a claim on a 1500-claim form, what place of service code should I use?

Answer

Question
If submitting a claim on a 1500-claim form, what modifier do I append to each CPT code on the claim form?

Answer

Question
If I submit claims on a UB-04 claim form, will Cigna pay for telehealth services if provided under a physical, occupational and/or speech therapy plan of care?

Answer

Question
How do I access all of this information on the Cigna website?

Answer

I hope you found this article helpful and answered many of your questions. If you have additional questions regarding Cigna and telehealth, please email me at info@gawendaseminars and your question may be added to this article. Thank you for being a Gold Member!