Can you answer the following questions? What is your DSO, ARC Ratio and Collection Percentage? What percentage of your AR is in the 90+ category? What is your denial management process? What is your refund identification and management process? How do all the team members affect your Revenue Cycle?
If you can’t answer these questions with confidence, this is the course for you! We will provide you with the tools to learn how to evaluate the revenue cycle process and provide ideas for improving the process. Whether you own your own practice or are a Department Director in a large company, understanding the Revenue Cycle, how to evaluate the metrics and areas for improvement are key management skills that all Therapy owners and managers need. This is not a skill that is taught in Therapy school, and unless you have managed the Revenue Cycle team, you may be unaware of how the process works in its entirety. We will peak behind the curtain and decipher the RCM process and provide you with strategies to improve your performance.
At the completion of this online course, the participant will be able to:
- Articulate the 3-key metrics for assessing billing performance in therapy practice.
- Identify 5 daily processes for improving collections in outpatient therapy.
- Develop a plan for ongoing metric evaluation of the revenue cycle.
- Articulate each team member’s responsibility for a healthy revenue cycle.
Dr. Leonard is a nationally recognized therapy speaker in the areas of Medicare regulations, administrative processes, and outpatient therapy compliance. She has given many presentations at the APTA PPS Annual Conference, CSM and numerous continuing education conferences around the country. She has received multiple awards for her teaching skills and believes that a little humor makes dry subjects much more palatable. Often written in course evaluations, “I
expected dry and boring, but got engaging and fun instead and information I can take home and use.”
Dr. Leonard is certified in Healthcare Compliance by the Healthcare Compliance Certification Board. She also completed her transitional DPT in 2017 from the University of Montana. She holds a certificate in Lean Healthcare from the Belmont University, Massey Graduate School of Business.
As an active APTA member since 1986, she believes that all therapists should be involved in their professional associations. She has served in multiple roles in both the National and State level. She is currently on the APTA SC Payment and Policy Committee, the Chair of the APTA PPS Program Work Group and serves on the Billing and Payment Expert Panel for the APTA.
Dr. Leonard has had a variety of experiences in the rehabilitation industry and brings real life experience in both inpatient and outpatient rehabilitation and administrative service settings. She is currently the co-founder and consultant for 8150 Advisors.
Robbie lives in the mountains of SC with her husband Mike. They can sometimes be seen traveling across the US in their RV.
Therapy Private Practice Owners and Administrators, Clinic Directors, Compliance Officers, Auditors, Physical Therapists, Physical Therapists Assistants, Occupational Therapists, Occupational Therapy Assistants, Speech-Language Pathologists, Office Managers, Nursing Home Administrators, and Hospital Administrators and Directors responsible for therapy departments.
In addition to the expertise and advice presented during this online course, you’ll also receive a handout (in PDF format) that will include related references.
This online course has not been submitted to any state board or national organization for CEU approval. A certificate of attendance will be available upon completion of the online course for each participant and may be adequate for credit in some states; you will need to contact your state licensing regulatory body to determine whether or not credit will be granted for this course. We provide no additional information for CEU approval.
This course was approximately 1 hours and 30 minutes (including Q&A)
There are no refunds for no shows or any other reasons once you register and payment is received. We are not responsible for organization firewalls or computer software issues that may interfere and/or prohibit your connection to the webinar portion of the presentation.
Venue system requirements:
- Microsoft Internet Explorer 7+, Mozilla Firefox 2.5+, Safari, or Chrome
- 1024 x 768 screen resolution
- Stable Internet connection, DSL or above
- Wired Internet connection; wireless is not recommended
- Flash Player 9 or higher
- Disable pop-up blockers
- Computer speakers for participants
Note: Android Smart Phones (i.e. iPhone) are not compatible.
In order to ensure a successful connection to this online course, please take a moment to conduct a system test by clicking this link: http://web.telspan.com/systemcheck
***Application Sharing does not need to be operational to view this course recording link.
*** This COURSE RECORDING and HANDOUTS is not to be distributed outside of your organization. If you have a larger organization and have multiple locations, then please contact us here for pricing.
