On March 26, 2020, at 11:00pm CDT, Unitedhealthcare (UHC) posted the following announcement on their website:
UnitedHealthcare will reimburse physical, occupational and speech therapy telehealth services provided by qualified health care professionals when rendered using interactive audio/video technology. State laws and regulations apply. Benefits will be processed in accordance with the member’s plan.
This change is effective immediately for dates of service March 18 through June 18, 2020. In addition, it’s my interpretation that Cigna is only paying for telehealth services for physical, occupational and speech therapy submitted on a 1500-claim form by a private practice. Institutional providers (i.e. rehab agencies and hospital outpatient departments) should contact UnitedHealthcare regarding telehealth coverage for physical, occupational and speech therapy services.
Reimbursable codes are limited to the specific set of physical, occupational and speech therapy codes listed HERE. UnitedHealthcare will reimburse eligible codes when submitted with a place of service code 02 and modifier 95.