Cigna has announced their Virtual Care Reimbursement Policy for calendar year 2021. This announcement only applies to services provided to commercial medical customers, including those with Individual & Family Plans (IFP). Cigna Behavioral Health and Cigna Medicare Advantage customers continue to have covered virtual care services through their own separate benefit plans. In this article, I will answer the following questions: What practice setting(s) does this policy apply to? What Place of Service (POS) code do I use on the claim form? What CPT codes can be reimbursed if provided via telehealth (virtual care)? What modifier(s) must be appended to