Occupational Therapy

Please join us as Gawenda Seminars & Consulting, Inc. presents “The Path to More Completed Plans of Care: Can It Be as Simple as Your Front Desk?” webinar conference on August 26, 2020 from 1:00PM – 2:30PM eastern daylight time. This webinar will teach you how, by optimizing your Front Desk, you can improve your entire practice. You can reduce operational costs, improve patient metrics and grow overall profit…without any added costs.

To register online with a credit card, purchase a ticket at the bottom of this page. To register by check, click Printable Registration Form, complete the form and mail with check to the address listed on the registration form.

One registration allows as many people to watch and listen to the webinar on one computer and each participant would be eligible to print off a certificate of attendance that may be eligible for 1.5 CEUs from your state board or national association. This webinar is NOT being submitted for CEUs by Gawenda Seminars & Consulting, Inc. to any national or state association. We do not provide any agenda or other material that you may need if you want to submit to your state or national association.

Can’t Listen Live on August 26th? Not a problem. Register for the webinar below, email us after the webinar stating no one from your organization logged in or called in to listen live, we will verify, and then send you a playback link of the actual live presentation along with the handouts. The playback link can be viewed on your computer as many times as you would like and audio comes through your computer speakers. Playback link is emailed within 72 business hours after the completion of the webinar.

COURSE DESCRIPTION:

Prior to March 2020, times were changing in healthcare. It’s safe to say today, THEY’VE CHANGED! These post COVID times are already upon us and showing us that the people who need us the most, are actually the ones who are driving the change. Our patients, and more importantly, potential patients now expect more. They expect us not to waste their time and they expect us to share far more information with them prior to their arrival. These are the things that are leading them to choose you or NOT!.. And having them scheduled is no guarantee they will show up.

I’ve got good news, the solution to manage all this can be found at the one point in your practice that you can optimize and overcome all of these issues. This point in your practice, is your Front Desk. If you do not begin to embrace the impact and understand the critical, pivotal role that your front desk plays in overall patient and practice success, then you are sabotaging your healthcare practices future, and that future is today!

By optimizing your Front Desk, you can improve your entire practice. You can reduce operational costs, improve patient metrics and grow overall profit…without any added costs. Yes, you read all that right. I’ve done it, and I’ve helped others do it.

In this presentation, Jerry Durham will teach you how to optimize your entire Patient Lifecycle process for practice success, from first contact to Completed Plan of Care, by teaching you how the Front Desk is critical to every step of your path to profitability and beyond.

Your Front Desk will help you leverage:

• Your marketing efforts, returning far higher results on your existing budget.
• Higher arrival rates, lower drop-offs and greater first-touch satisfaction.
• Improved patient outcomes, resulting in higher retention and referral rates.
• Improved overall practice efficiency, leading to lower staff turnover and higher job satisfaction.
• Higher overall profit and patient outcomes, allowing you, as a practice owner or manager, to relax and focus on working on your practice, not working IN your practice.

The bottom line is, literally, the bottom line. Optimize your Front Desk, watch your profit soar!

OBJECTIVES:

At the conclusion of this webinar presentation, participants will be able to:

1. Explore and understand the concept of the Patient Lifecycle and how that relates to clinical outcomes and practice profitability

2. Delineate the phases of the Patient’s Lifecycle within a typical practice and identify the owners of each phase

3. Define the roles and responsibilities of the front desk team and how those roles relate to the Patient Lifecycle, and ultimately to both patient and business success

4. Identify and understand how managing expectations and building trust at the front desk is critical for maximal patient outcomes and business profitability

5. Determining the metrics of success for your Front Desk Team and understanding the value of the ultimate metric, Completed Plan of Care

ABOUT THE SPEAKER:

Jerry Durham is nationally known speaker and coach with a singular passion for leveraging the entire practice team towards improved patient outcomes while boosting the practice bottom line.

A Physical Therapist with over 25 years of experience and 20+ years of business ownership, including practice ownership, consulting and business coaching, Jerry has spent significant time on the front line, answering calls and learning why patients think and act the way they do when interacting with the front desk.

Continuing to champion the front desk as the critical linchpin for practice success, Jerry now leads The Client Experience Company, an industry research and leadership training organization focused on improving both client outcomes and practice profitability through the leveraging of the Patient Lifecycle by the Front Desk. Learn more about Jerry at www.clientexperiencecompany.com

WHO SHOULD LISTEN:

Physical therapists, physical therapist assistants, occupational therapists, occupational therapy assistants, speech-language pathologists, private practice owners and practice administrators, office managers at private practices, front office staff in all outpatient therapy settings as well as directors, managers, supervisors in skilled nursing facilities, hospital outpatient therapy departments, schools, rehabilitation agencies, home health agencies, and comprehensive outpatient rehabilitation facilities.

INCLUDED IN YOUR MATERIALS PACKET:

In addition to the expertise and advice presented during this webinar conference, you’ll also receive a handout (in PDF format) that will include related reference links.

COURSE FORMAT

Webinar – Computer and internet connection required. Participants will be provided a url link where they can log in and follow the presentation on their computer as the speaker provides the presentation. If your computer has speakers, you will be able to hear the audio portion through your computer speakers and will not require a phone connection. No phone lines will be available for this webinar. You will need adobe flash.

CEUs

This webinar has not been submitted to any state board or national organization for CEU approval. A certificate of attendance will be available upon completion of the webinar for each participant and may be adequate for credit in some states; you will need to contact your state licensing regulatory body to determine whether or not credit will be granted for this webinar conference. We provide no additional information for CEU approval.

HOW THE WEBINAR CONFERENCE WORKS

Register for the event on or before 12:45pm EDT on August 26, 2020.

When you register, you’ll receive a confirmation e-mail that serves as your receipt. You will receive an email the day prior to the webinar that will provide you instructions on how to access the webinar, test your computer and download the handouts. If you register the day of the webinar, instructions are emailed every half hour beginning at 10:00am EDT. Please make sure that your email system will accept messages from the webinar conference host: seminars@gawendaseminars.com. The easiest way to do this is to add this email address to the contacts list in your email software.

Gather your staff and listen to this webinar conference via your computer speakers or a speaker phone, follow along with the session handout on your computer, and participate in a live, interactive Question and Answer session.

PLEASE NOTE: ONE REGISTRATION PROVIDES YOU WITH ONE COMPUTER CONNECTION FOR THE WEBINAR CONFERENCE. You may pay for additional locations where indicated on the registration form.

REFUND POLICY

Written requests for refunds received on or before August 12, 2020, will receive a refund less a $20 processing fee; fees are nonrefundable after this date. There are no refunds for no shows or any other reasons after August 12, 2020. We are not responsible for organization firewalls or computer software issues that may interfere and/or prohibit your connection to the webinar portion of the presentation.  Email your request for a refund to the conference coordinator:  seminars@gawendaseminars.com.

PLAYBACK LINK 

Playback link is NOT included with registration, but registrants have an option to purchase a playback link for $49.95 prior to completing online registration or send in the additional payment with your registration and check. Playback link allows you to view and listen to the webinar live on your computer as many times as you would like and the playback link is emailed 48-72 business hours after the completion of the webinar.

TelSpanWeb System Requirements to View Webinar:

Operating Systems:

• Windows XP, Windows Vista, Windows 7, Windows 8 • MAC OS X v10.4 or Higher • Linux • Solaris

Internet Browsers:

• Internet Explorer 7 or Higher (Windows) • Firefox 4 or Higher • Safari 4 or Higher • Google Chrome 2 or Higher

Stable Internet Connection, DSL or Above:

• 100 kbps for Video Transmission • 300kbps for Screen Sharing and Remote Control • Recommended 500kbps to ensure fluidity of all Services

Flash Player 10.3 or Newer: http://get.adobe.com/flashplayer

Disabled pop-up blockers

Computer speakers for participants listening over the computer

Testing In order to ensure successful connection to your upcoming meeting, please take a moment to conduct a system test by clicking this link: http://web.telspan.com/systemcheck

Contact Us

If you have questions about registration or logistics for this webinar conference, please contact the Webinar Conference Manager:

Michelle Gawenda • Gawenda Seminars & Consulting, Inc. • 661.350.6187

If you wish to contact Rick Gawenda directly, you may fill out our contact form.

REGISTER ONLINE WITH A CREDIT CARD: PURCHASE A TICKET ON THIS PAGE

Note: Use the -/+ buttons in the tickets area below to choose the number of tickets you wish to purchase.